Privacy Policy

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Effective Date: 16.5.2025
Last Updated: 16.5.2025

Tropicoffee ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by Vitamin Queen S.A.S, the operator of Tropicoffee, a company registered in Colombia.

We may collect the following types of personal data when you use our website:

• Contact Information: Name, email address, phone number.
   
• Payment Information: Credit/debit card details (processed securely via third-party providers).
   
• Device Information: IP address, browser type, operating system, and access times.
   
• Usage Data: Pages visited, time spent, click behavior, and referring website.
   

We use your information to:

• Process and fulfill orders.
   
• Provide customer support.
   
• Send you updates and promotional messages (if you opt-in).
   
• Improve our website and services.
   
• Comply with legal obligations.
   

We do not sell or rent your personal data. We may share your information with:

• Service providers (e.g., payment processors, shipping companies).
   
• Authorities if required by law or legal process.
   
• Third-party analytics tools (e.g., Google Analytics).
   

We use cookies and similar technologies to:

• Enhance site functionality.
   
• Understand usage patterns.
   
• Personalize your experience.
   

You can manage cookies through your browser settings.

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

As a resident of Colombia, you have the right to:

• Access your personal data.
   
• Correct or update your data.
   
• Request deletion or revocation of authorization to use your data.
   
• File complaints with the Superintendence of Industry and Commerce (SIC).
   

To exercise your rights, please contact us at [insert email address].

If your data is transferred outside of Colombia, we ensure appropriate safeguards are in place to protect your personal data in accordance with applicable laws.

We implement industry-standard measures to protect your information from unauthorized access, use, or disclosure.

We may update this Privacy Policy occasionally. Any changes will be posted on this page with an updated effective date.

If you have questions or concerns about this Privacy Policy, please contact us at:

Vitamin Queen S.A.S
Email: Valeria@vitaminqueen.co
Phone: +34 605729367

Address:  

Dirección del domicilio principal : CR 38 86 105

Municipio : Pereira, Risaralda Colombia